Returns and refunds

This policy explains when you can return a part, cancel an order or get a refund from SparesBuzz. SparesBuzz is run by Indbuy Global Private Limited, Prayagraj, Uttar Pradesh, India ("we", "us"). Please read it before you pay.

Record an unboxing video

A return is only possible if you record a video while you open the parcel. We cannot accept a return or a complaint about a wrong, missing or damaged part without this video.

The video must:

• start with the sealed parcel, with the shipping label and the seal clearly visible;
• be one continuous recording, without cuts, pauses or edits;
• show the parcel being opened and every part being taken out;
• clearly show every problem you are reporting (damage, a wrong part, a missing part).

Ask for a return within 7 days

To ask for a return, write to contact@sparesbuzz.com within 7 days of delivery with your order number, the unboxing video (or a link to it) and a short description of the problem. After 7 days we cannot accept a return.

Sending us an email or a video does not mean your return is accepted. It works in two steps:

1. We check your video and your order. Then we tell you whether you may send the part back, and how. Please do not send anything back before we confirm in writing.
2. We check the part when it reaches our warehouse. Only after we have received and inspected it do we tell you whether the return is accepted. If the part does not match the video, is used or fitted, or is not in its original packing, the return is refused and the part is sent back to you at your cost.

Shipping costs of a return

For a return, you pay the shipping both ways: the shipping of your original order is not refunded, and you pay for sending the part back to us. Import duties, taxes and customs fees paid in your country are not refunded either.

The part must come back unused and not fitted, in its original packing, with everything that came with it.

Parts we cannot take back

• Parts without an unboxing video, or reported after 7 days.
• Parts that were fitted, used, modified or damaged after delivery.
• Parts sent back without our confirmation.

Cancelling an order

You can ask to cancel an order only before we have paid the supplier or manufacturer for your parts. A cancellation is only final when we confirm it. We usually pay them soon after your payment, so write to us as quickly as you can.

Once we have paid the supplier or manufacturer, the order cannot be cancelled.

Transaction charges

Paying online costs us bank and payment charges. If an order is cancelled or refunded for any reason, these transaction charges are deducted from the amount we refund.

How refunds are paid

Only when the part has reached our warehouse, we have checked it and we have confirmed the return, or when we have confirmed a cancellation, we refund the price of the parts, less the transaction charges and any shipping, to the card or account you paid with.

Your rights under the law

Nothing in this policy limits rights that the law of your country gives you as a consumer and that cannot be excluded.

Questions

Write to contact@sparesbuzz.com with your order number.